I wanted to send you a quick note to say how pleased I was with the work that was done on my foundation wall. Your quick response to my leaking wall was greatly appreciated. The technician was courteous and professional, and thoroughly explained the process he was going to perform to fix the crack. I originally thought it was just a leaking tie hole, but he pointed out the crack to me and proceeded to fix it. Thank you again for your efforts. David
In this world, commendation is rarely given often enough so when I can, I try to let people know they have done a good job. That is why I am sending you this email. I live in Cambridge and had to call your Kitchener office to send someone out to repair a crack that had been fixed 3 years ago. Your office sent a very courteous, knowledgeable and pleasant individual named Justin. He took the time to explain the whole procedure to me and even called me to observe when he repaired the crack so I could actually see the product working. When he was finished with the job he assured me that the leak was fixed but in the event there any concerns in the future, just call and they'd send someone right away.
I appreciate the prompt attention I received when I called for this repair and would again like to thank your company and especially Justin for his courtesy and efficiency. Debby
If you have water in your basement, call The Crack Doctor and it will be fixed forever. They were efficient, polite, informative and professional in their jobs. French drain was installed. The paneling, vapour barrier, and insulation was cut so neatly that we could re-install it ourselves. We should have called on The Crack Doctor years ago. May and Keith, Mississauga, Ontario
I just wanted to pass along a message about two of your experts that came out to repair a leak in our basement last night.
They were extremely courteous, friendly, efficient and very informative. Not only did they repair the crack in the wall but they were extremely professional and did not leave on detail un-noticed. Please pass on my thanks and I will most definitely recommend your services to anyone that I know in the need of such repairs. Cris
We live in Ottawa, Ontario and we had 4 cracks in our basement foundation that needed to be repaired with polyurethane injections. This is a 3 year old home and we weren’t expecting to have to repair the foundation so soon.
Mathew, our service technician, arrived at our house on time and was very patient at explaining to us why we had these cracks in our new home and how he would repair them. He also informed us that the repair had a Lifetime Transferable Warranty. It took him half a day to complete his work and even informed us that we should not hesitate to contact him if we noticed any leakage following his repair. We really appreciate such quality of service.
Two weeks after Mathew fixed our foundation cracks, it poured outside and lo and behold, there wasn’t any water seeping into our basement. When I called Michael, the Ottawa area owner for a few questions we had before we closed in our basement walls, he was very nice at answering our questions and informed us that we could call him anytime if we ever had more questions or problems regarding our foundation.
We would like to thank The Crack Doctor for your excellent worker and professionalism. We wouldn’t hesitate to recommend you to our family and friends. Susane and Charles